Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a purchase on our website
• Create an account
• Subscribe to our newsletter or marketing communications
• Contact customer service
• Participate in surveys or promotions
• Leave reviews or testimonials

The personal information we collect may include:

• Contact Information: Name, email address, phone number, shipping address, billing address
• Payment Information: Credit card numbers, billing information (processed securely through third-party payment processors)
• Account Information: Username, password, order history, preferences
• Communication Data: Your communications with us, including customer service inquiries and feedback

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• Device Information: IP address, browser type, operating system, device type
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior

1.3 Health Information

We may collect health-related information if you voluntarily provide it through surveys, reviews, or customer communications. We handle all health information with strict confidentiality and in compliance with applicable privacy laws.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Order Processing and Fulfillment

• Process and fulfill your orders
• Send order confirmations and shipping notifications
• Handle returns, refunds, and customer service inquiries
• Manage subscription and auto-ship programs

2.2 Communication

• Send you important updates about your orders and account
• Respond to your comments, questions, and customer service requests
• Send promotional emails and newsletters (with your consent)
• Notify you about special offers, new products, and updates

2.3 Website Improvement

• Analyze website usage to improve our services
• Personalize your experience on our website
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and security threats

2.4 Marketing and Advertising

• Display targeted advertisements
• Conduct market research and analysis
• Send personalized marketing communications
• Run promotions, contests, and surveys

2.5 Legal Compliance

• Comply with legal obligations and regulatory requirements
• Enforce our terms and conditions
• Protect our rights, privacy, safety, or property
• Respond to legal requests and prevent fraud

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 Service Providers

We share your information with trusted third-party service providers who assist us in operating our business, including:

• Payment Processors: To process credit card transactions securely
• Shipping Companies: To fulfill and deliver your orders
• Email Service Providers: To send marketing communications and order updates
• Analytics Providers: To analyze website usage and improve our services
• Customer Service Platforms: To provide customer support
• Marketing Partners: To run advertising campaigns

3.2 Business Transfers

If Synadentix is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or use of your personal information.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, government agencies).

3.4 Protection of Rights

We may disclose your information to protect and defend our rights, property, or safety, or the rights, property, or safety of others, including to enforce our Terms and Conditions.

3.5 With Your Consent

We may share your information for any other purpose with your explicit consent.

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help us recognize your device and remember your preferences.

4.2 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Performance Cookies: Help us understand how visitors use our website
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Track your browsing activity to display relevant ads

4.3 Cookie Management

You can control and manage cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

4.4 Third-Party Tracking

We use third-party services such as Google Analytics, Facebook Pixel, and other analytics and advertising tools that may use cookies to collect information about your browsing behavior.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:

• SSL encryption for all data transmission
• Secure servers and databases
• Regular security assessments and updates
• Restricted access to personal information
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Privacy Rights

7.1 Access and Correction

You have the right to access, update, or correct your personal information. You can do this by logging into your account or contacting us directly.

7.2 Data Deletion

You have the right to request deletion of your personal information, subject to certain legal exceptions. We will respond to deletion requests within a reasonable timeframe.

7.3 Opt-Out of Marketing

You can opt out of receiving marketing emails by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your email preferences in your account settings
• Contacting customer service

7.4 Do Not Track

Some browsers have a "Do Not Track" feature. Currently, our website does not respond to Do Not Track signals.

7.5 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You have the right to request information about the personal information we collect, use, and disclose
• Right to Delete: You have the right to request deletion of your personal information
• Right to Opt-Out: You have the right to opt out of the sale of your personal information (Note: We do not sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise your CCPA rights, please contact us at privacy@synadentix.com or call 1-800-SYNADEN.

7.6 European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

8. Children's Privacy

Our website and products are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. By using our website, you consent to the transfer of your information to the United States and other countries.

11. Email Communications

By providing your email address, you consent to receive:

• Order confirmations and shipping notifications
• Customer service communications
• Account-related updates
• Marketing and promotional emails (you can opt out anytime)

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification (for significant changes)

Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Consent

By using our website and providing your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.